A total quality management software system is a computer-based program used to collect, analyze, and report data for quality control management. It can support a variety of business management activities such as statistical process control (SPC), lean manufacturing, total productive maintenance (TPM), quality planning and forecasting (PPF), and quality system compliance.
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Uses of Total Quality Management Software System
1. To improve the quality of products or services.
The total quality management software system is also used to maintain quality. It also provides a complete view of what can and cannot be improved. This allows the organization to take action to close the gap between quality and customers’ expectations.
2. To increase productivity and minimize costs without increasing defects or errors.
It helps enterprises deliver higher quality products or services faster and at a lower cost than their competitors, with the strictest regulatory requirements in place, without compromising on quality or sacrificing customer benefits. It also helps in improving and maintaining quality with little or no cost.
3. To improve the quality and productivity of departments, processes, or services.
This is done by defining critical quality issues quantitatively and tracking their progress and performance continuously. Each improvement will be quantified using objective measurements so that it can be measured and tracked, making continuous improvement possible. The integrated software solution also helps to improve customer satisfaction.
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4. To maximize customer satisfaction.
The software will support customer empowerment, where customers’ views, needs, and expectations are considered about service delivery. A total quality management software system provides a single source of truth for customers about the quality of their experience with an organization. This ensures that information is consistent across the organization and that continuity of care is provided throughout an enterprise – something lacking in many large organizations.
5. To reduce costs by eliminating defects and errors from the process and product line.
As part of a total quality management system, it helps reduce costs as documented problems are discovered early in the process. A comprehensive quality management software system provides an efficient, effective, and unique approach to identifying and reducing costs as it integrates defect reduction and cost savings.
6. To achieve regulatory compliance by ensuring quality processes are in place.
The software is also used to ensure that the processes needed for compliance are in place, thereby confirming regulatory compliance and providing a high degree of confidence that the organization can be trusted to deliver on its promises. This essential feature means that organizations can compete more successfully globally.
7. To increase customer loyalty.
As the software will support a complete view of the quality experience, it will assist in building a closer relationship with customers to be more loyal to the company. The better the quality of service an organization provides, the higher its probability of being satisfied with its performance.